Standard Terms & Conditions for the Online Courses and Workshops/Events that are physically hosted and run by Forte Markets

These terms and conditions apply to Services provided by Forte Markets FZ LLE

Emirates Towers, Level 41 | Sheikh Zayed Road |P.O Box 31303, Dubai | T: +971 (0) 4313 2835 | M: +971 (0) 55 764 0727

You can contact us by any of the following methods: Email: info@fortemarkets.com|Post: Emirates Towers, Level 41 | Sheikh Zayed Road |P.O Box 31303, Dubai |Telephone: +971 (0) 4313 2835

Standard Terms

These terms and conditions apply to the services provided by Forte Markets Ltd.

1. Website Disclaimer Notice

These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course or workshop; and/or physically hosted Course/Workshop. Please read these terms and conditions carefully before purchasing and print off a copy for your records.

2. Conflict

If there is any conflict between 1) Website Disclaimer, and these terms and conditions or any Course specific Terms and Conditions then the conflict shall be resolved by applying the following order of priority:

Course Specific Terms and Conditions Standard Terms and conditions Website Disclaimer Notice.

For purchases via the Forte Markets website, by clicking on the “Accept” button you are agreeing to the terms of this agreement which will bind you.  If you do not agree to these terms and conditions you must not continue to purchase any products/services from us.

3. Definitions

3.1 “Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

3.2 “Course Materials” means the information provided by Forte Markets to accompany a course/workshop provided as part of the products/services in hard copy or electronic form.

3.3 “Fees” means the fees paid by you to Forte Markets for acquiring products/services.

3.4 “Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

3.5 “Online Course” means the delivery by Forte Markets of an online course pursuant to which you learn course materials remotely.

3.6 “Workshop” means the delivery by Forte Markets of a workshops which can either be online or physically hosted in a training facility

3.7 “Products/Services” means the provision of the Online Course and/or workshop; or a physically hosted Course and/or workshop.  It also includes the Course and/or workshop Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

3.8 “Physically Taught Course/Workshop” means a course taught by Forte Markets in a training room/classroom which you attend.

3.9 “Website” means www.fortemarkets.com

3.10 “you” means the individual purchasing the Products or Services.

4. The Products / Services

4.1. A description of the Products/Services together with the dates on which they will be delivered are available on the Website.  Forte Markets will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

4.2. Forte Markets reserve the right to vary or withdraw any of the Products/Services described on the Website without notice.

4.3 Forte Markets expect you to confirm that the Products/Services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of our Products/Services.

5. Ordering Services
Purchasing via the Website

5.1. In order to purchase any of the Products/Services on-line you can proceed via standard checkout or register for an account with us via the Website.  If you already have an account with us you can log into your account using your user name and password.

Purchasing Services via the Telephone

5.2. To purchase a Service over the telephone please call +44 (0) 20 7186 0250 or +44 (0) 20 7186 0251. You do not need to have registered for an account with us to purchase over the telephone. You will need to register for a user account with us to access the learning platform.

5.3. When you place an order via the Website, or telephone you are offering to purchase the Products/Services on these terms and conditions.  Forte Markets reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 5.5 below.

5.4. Following receipt by us of your order for Products/Services via the Website or on the telephone we will contact you confirming receipt of your order.

5.5. A legally binding agreement between us and you shall come into existence when we have :(a)    accepted your offer to purchase Products/Services from us by sending you an email confirming the purchase; and(b)    received payment of the relevant Fees from you in accordance with clause 7 below.

5.6. Where your order consists of multiple Online Products/Services or multiple classroom based Products/Services , each individual course will be treated by us as a separate offer to purchase.  Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.

5.7. Forte Markets will not and is not responsible for booking any examination with any professional body or examination board.

5,8 Examinations; It is your responsibility to ensure that you book prior to the relevant closing date any exam necessary that you wish to take and which may or may not be associated with the subject matter of the Products/Services provided to you by Forte Markets.

6. Cancellation and Variation/Refund Policy

6.1. Subject to clause 6.2 below, where Forte Markets has accepted/confirmed the Products/Services being purchased by you and formed a legally binding agreement with you in accordance with clause 5.5 above, then you are permitted within 7 working days starting on the day after the date we have concluded our agreement in accordance with clause 5.4, to cancel your purchase of the products or services and receive a full refund, via the payment method.  However please note:

6.2. If you have purchased an Online Product/Service  and have already accessed, downloaded all or part of the Product/Service  and/or started to use the Product/Service then you shall have no right to cancel your order.

6.3. Notwithstanding clause 6.1 there is no other right to cancel or vary your purchase of Products/Services and any other cancellation and/or variation of course dates will be at the entire discretion of Forte Markets.

7. Fees

7.1. The Fees for the Products/Services shall be as set out on the Forte Markets Website or as told to you over the telephone at the time you placed an order for them.

7.2. Unless otherwise specified at the time you purchase ALL the Fees are exclusive of:

7.2.1 of VAT or other local taxes.7.2.2 The cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you.Each of these costs will be set out in the Website or told to you over the telephone prior to your purchase of the Product/Service.

7.2.3. where specifically stated otherwise on the Website, all Fees shall be exclusive of any amounts payable to any professional body for registration and examination entry.  These are payable by you directly to the relevant professional body or examination board and Forte Markets accepts no responsibility or liability for your failure to book your exam with the relevant professional body or examination.

7.3. Fees for the Products/Service selected by you on the Website or purchased over the telephone shall be debited from your credit/debit card at the time of purchase, unless you choose to settle via bank transfer or an external payment link such as PayPal or the Wave Platform.  Nonetheless fees must be paid in full prior to commencement of any Course or Workshop; or accessing any Online Course/Workshop.

7.4. Any fees charged by your debit or credit card provider in connection with your purchase from Forte Markets are for your own account and Forte Markets shall not be responsible for these.

7.5. You shall be responsible for all costs you incur in connection with your attendance at any Classroom based Courses/Workshops or your access onto any Online Course/Workshop.

8. Liability

8.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

8.2. Although Forte Markets aims to provide its products and services to the highest standards, and vets all training material to ensure it adheres to its standards. Neither Forte Markets nor its trainers accept any liability for

(i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information

(ii) any loss or corruption of data

(iii) any loss of profit, revenue or goodwill

(iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

8.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the goods and services.  Subject to clause 8.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

8.4. Subject to clause 8.5 below, Forte Markets total liability arising from or in connection with these terms and conditions and in relation to anything which it may have done or not done in connection with these terms and conditions and the delivery of the product or service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Course or Workshop, whether online or taught in a classroom, in relation to which a dispute has arisen.

8.5. Nothing in this Agreement shall exclude or limit Forte Market’s  liability for

(i) death or personal injury caused by negligence

(ii) fraudulent misrepresentation or

(iii) any other matter which under English law may not be limited or excluded.

8.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

9. Intellectual Property

9.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Forte Markets.

9.2. You are not authorised to:-

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission from Forte Markets;

(ii) record on video or audio tape, relay by videophone or other means the Online or Taught Course/Workshop

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of Forte Markets from the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software/application forming part of the Online Courses.

Breach by you of this clause 7.2 shall allow Forte Markets to immediately terminate these terms and conditions with you and cease to provide you with any products or services, including but not limited to access to the Online E-learning products.

9.3. In consideration of the Fees paid by you, Forte Markets grants to you a limited, non-transferable, non-exclusive licence to use the course/workshop materials and the software in respect of the online course for the sole purpose of completing the Course and / or attending a workshop / actual taught course.

10. Confidentiality

10.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

10.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

10.3. This clause shall continue notwithstanding termination of these terms and conditions.

11. Termination

11.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any products or  services with immediate effect in the event that you:

fail to pay when due your Fees; act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Forte Markets, any teacher or lecturer who provides the workshop/seminar and actual taught courses or any student who attends any taught course or workshop/seminar; cheat or plagiarise any work which you are required to prepare or submit in connection with the products or services or during any examination taken in connection with the products of services; steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Courses; intentionally or recklessly damage our property or the property of our employees or other students attending our premises; are intoxicated through alcohol or illegal drugs while on our premises; commit any criminal offence committed on our premises or where the victim is our employee or student; are in breach of these terms and conditions.

11.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.

12. Assignment

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

We shall be entitled to assign these terms and conditions to any other company without prior notice to you.

13. Entire Agreement

These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

14. Force Majeure

Forte Markets shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.

15. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

16. Data Protection

16.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

16.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.

16.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Forte Markets,

16.4 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

16.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.

16.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

16.7. Forte Markets endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

16.8. Forte Markets may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.

16.9. If you wish to change or update the data we hold about you, please e-mail info@fortemarkets.com or contact us on +971 (0) 4313 2835.

17. Law and Jurisdiction

This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

18. Inclusion

The customer using the website will be over the age of 18, any minors/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

19. Privacy Policy

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Forte Markets Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customer are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

20. Items/Products/Services Pricing

The Pricing of tickets may vary from event to event. Customers are advised to visit the website when required for latest pricing.

21. Method of Payment, Card Types accepted and Currency

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)

22. Delivery & Shipping Policy

Forte Markets will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

Policy of multiple shipments has to be mentioned on their website.

At the time of checkout disclose to the cardholder the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

23. Refund/Return Policy

Refunds will be done only through the Original Mode of Payment.

24. Cancellation & Replacement Policy

All cancellations and transfers must be received in writing. There is a charge of 10% for cancellations notified 7 days or more days prior to the event date. If a cancellation is made less than 7 days before the event date then the full fee is due and no fees will be refunded. Participants are able to transfer their booking to a later event date free of charge up to and including 10 working days prior to the event.

Forte Markets will make every reasonable effort to provide the event as advertised, but reserves the right to make alterations to the event programme, venue, sites, dates, timings, or omit programme features at its sole discretion and without penalty.

25. Country of merchant domicile

Country of merchants domicile is UAE

26. Governing Law and Jurisdiction

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

27. Address & Contact Details

T: +971 (0) 4313 2835

M: +971 (0) 557640727

E: info@fortemarkets.com

Post: Forte Markets Emirates Towers, Level 41

Sheikh Zayed Road

P.O Box 31303, Dubai